Tugas 3 Softskill Bahasa Inggris

November 15, 2011
Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435 

Dear Sir or Madam:
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.
To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.
Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,
Signature
 

Nanang Kurniawan

Tugas 3 Softskill Bahasa Inggris

November 15, 2011
Ms. Vicky Reezel
SM Store
Manila

Dear Ms. Reezel:
Please enter our order No. 2459 for the following:
3 Mecca, G-23, size 24”26” @ $150 – $ 450
2 Mecca, G-25, size 22”23” @ $70 – $ 140
2 Merced, G-45, size 45”size 47” @ 100 – $ 200
We shall appreciate your shipping these goods so that they will reach us not later than August 25, billing them f.o.b. San Fernando, Pampanga, at 2/30, n/60 – your usual term.
Very truly yours,

Nanang Kurniawan